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51-69 years old

Guides for charities serving beneficiaries aged 51-69

With You

Running group support sessions using video calling software

Choose the right tool. Plan the session and train facilitators. Help people get setup for an online group support session. How to adjust the session to suit participants.

Macmillan Cancer Support

Allowing people to refer themselves via an online form

Use this Guide if you are thinking about making it quicker and easier for people to access a service. It will reduce your admin effort too.

With You

Allowing people to book an appointment using Calendly

How to offer people who use your services an online way to book appointments. It covers advantages and disadvantages of using Calendly. Calendly connects to different brands of calendar software.

Carefree

Managing all incoming communications using inbox and VoIP software

Keep track of all enquiries you receive, no matter who sends them or how, so you can help people more effectively. Helps teams centralise information and collaborate. This frees up time.

Knaresborough Connectors

Offering people mutual aid using phone and Google Maps

How to run mutual aid groups using a strength based approach. Also covers getting information needed to make matches and keeping data secure.

Scope

Running successful online groups using video meeting software

Planning and preparing. How to get the most out of video meetings features. Based on Zoom but could work for any video meeting tool .

With You

Providing support to website visitors using a web chat service

How to set up a web chat service. Great for providing your website visitors with extra signposting or support. Includes scheduling and supporting your staff to run it.