Consider how many people will be facilitating your groups. Find out whether they know the software already or whether they need support.
You can provide:
Links to videos or written guides from the software provider
Videos or written guides from your own team members, focusing on the things most useful to running groups the way you will need to.
Don’t forget that facilitators need to be able to use lots of different functions smoothly. Make sure you’ve covered all the safeguarding functions, such as being able to mute people or remove them from a meeting. They’ll also need to be ready to support people using the software on different devices with different interfaces.
Scope decided to have 2 facilitators in every session. One to facilitate the flow of the meeting and another to handle technical issues and support individual needs. They trained both staff and volunteers. Then they let them run practice sessions for each other so they got used to how the platform works on different devices.