Your interview script is an important part of the user research process. The script includes questions and prompts to ask your research participants.
ChatGPT can help you write your script. But don’t just ask it to write you some questions. You need to give it specific, detailed prompts. Tell it what output you want. When it can see what you have already written it does a good job of filling in the gaps.
For example “Give me 10 questions for a user interview. The interview topics are X, Y and Z. Here are some questions that I have written that I want you to improve.”
Here’s another example: “This is my problem. These are my existing questions. What are 3 other questions could I ask?”
Or you could write the script yourself and use ChatGPT whenever you get stuck on a question or theme. Then you could ask it to reword a single question or give you ideas for questions to get more depth from the interview.
If you want it to write an introduction to the interview then tell it how long you want the introduction to be.
Don’t let ChatGPT generate ideas for you without giving it good prompts first. And be ready to edit its wording to suit your participants.
Setup an Excel document for writing your interview notes. Add your participants across the top and your questions down the side.
Copy this online version of Blood Cancer UK's Excel document for interview notes.
Blood Cancer UK run all their user interview scripts through ChatGPT first. The suggestions it generates helps them think through their questions.
They often have to make small changes to how questions are worded. This is because ChatGPT isn't accurate enough.